Privacy policy – Updated in December 2024

Privacy policy for Users/Customers:
It covers:

What specific details are collected
How customer's information is protected
How the information is used for communication and food delivery purpose

At Fodoq Food Delivery Platform Private Limited, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at IT [at] fodoq.com.

Name: The user’s name is used to personalize the user experience on the Fodoq platform. It helps in addressing the user correctly in communication and also in the order details.

Email: The email address is used for communication purposes. Fodoq may send order confirmations, updates, promotional offers, and account recovery information to this email.

Phone number: The phone number is used as a direct line of communication between Fodoq and the user for any urgent matters related to the order. It may also be used for account verification during the sign-up process.

Address: The user’s address is crucial for delivery purposes. It helps the delivery agents to deliver the orders to the correct location. It’s also used to show the user the restaurants that deliver to their location.

Location data: The location data is used to provide a better user experience by showing the user the restaurants near their current location, providing real-time tracking of their order, and ensuring timely delivery.

This above information is voluntarily provided by users and is used to deliver our orders and send promotional offers.

2. How do we use your information?
We use the information we collect to:
- Deliver your orders to the right person
- Send you promotional offers

3. Will the captured information be shared with anyone?

We value our users’ privacy and do not share your information with anyone, under any circumstances.

4. How long do we keep your information?
We keep your information for as long as your account exists. If you choose to delete your account, all associated data will be permanently deleted from our system immediately upon your request.
Delete the profile your self or place a request to delete your information

Here is the video on how to delete the user’s account with in-app ‘Delete Account’ option.

https://youtube.com/shorts/kOQH9VTbnKU?feature=share

Alternatively, if users want to delete their account, they can reach us out at IT [at] fodoq.com. We can assist in deleting their account.

5. How do we keep our loyal users’ information safe?
We aim to protect your personal information through a system of organizational and technical security measures.

6. Privacy policy updates
We may update this privacy policy from time to time. The updated version will be indicated by an updated "revised" date and the updated version will be effective as soon as it is accessible.

7. Contact us
If you have questions or comments about this policy, you may contact us at IT [@] fodoq.com.

Privacy policy for Restaurants

At Fodoq Food Delivery Platform Private Limited, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at IT [at] fodoq.com.

1. What information do we collect?

When a restaurant signs up, we request them to share below details in order to seamlessly offer our food delivery solution. We collect the following personal information from each of the signed-up restaurants seeking food delivery online.Name: The name of the restaurant is used to identify the restaurant on the Fodoq platform. It helps customers to search for and recognize the restaurant when placing an order.

Email: The email address is used for communication purposes. Fodoq may send important notifications, updates, and promotional offers to this email. It’s also used for account recovery purposes.

Phone number: The phone number is used as a direct line of communication between Fodoq and the restaurant for any urgent matters. It may also be used for account verification during the sign-up process.

Address: The address of the restaurant is crucial for delivery purposes. It helps the delivery agents to pick up the orders from the correct location. It’s also used to show customers the location of the restaurant.

Bank account details: The bank account details are used to facilitate the transfer of payments from Fodoq to the restaurant for the orders placed by customers.
Please note that all this information is collected and used with the utmost respect for privacy and confidentiality. Fodoq is committed to safeguarding the personal information of its users.

2. This information is voluntarily provided by restaurants and is used to process your payments and send promotional offers.

3. How do we use your information? We use the information we collect to:
Process your payments for the orders you prepare, send you promotional offers and tips on how to benefit from the platform

4. Will the captured information be shared with anyone?

We value our restaurants’ privacy and do not share your information with anyone, under any circumstances.

5. How long do we keep your information?
We keep the saved information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. However, a signed up restaurant has all the right to delete their account which will be permanently deleted from our user base. If a restaurant wants to delete their account, they can do so from their admin panel in a click.

6. How do we keep our loyal restaurants’ information safe?
We aim to protect your personal information through a system of organizational and technical security measures.

7. Privacy policy updates We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible.

8. Contact us If you have questions or comments about this policy, you may contact us at IT [@] fodoq.com.

Privacy policy for Delivery Agents

At Fodoq Food Delivery Platform Private Limited, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at IT [at] fodoq.com.

1. What information do we collect?
When a delivery agent signs up, we request them to share below details in order to seamlessly offer our food delivery solution. We collect the following personal information from each of the signed-up delivery agents seeking food delivery online.

Name: The delivery agent’s name is used to identify the agent on the Fodoq platform. It helps in addressing the agent correctly in communication and also in the order details.

Email: The email address is used for communication purposes. Fodoq may send important notifications, updates, and account recovery information to this email.

Phone number: The phone number is used as a direct line of communication between Fodoq and the delivery agent for any urgent matters related to the order. It may also be used for account verification during the sign-up process.

Address: The delivery agent’s address is used to assign delivery tasks efficiently. It helps Fodoq to assign orders that are closer to the delivery agent’s location, ensuring timely delivery.

Bank account details: The bank account details are used to facilitate the transfer of payments from Fodoq to the delivery agent for the orders delivered.

Location data: The location data is used to provide a better user experience by enabling real-time tracking of the delivery agent for the customers and the restaurants. It helps in ensuring that the orders are picked up and delivered on time.

This information is voluntarily provided by delivery agents and is used to process your payments and send promotional offers.

2. How do we use your information? We use the information we collect to:

Process your payments for the orders you deliver
Send you promotional offers and tips on how to benefit from the platform
Will the captured information be shared with anyone?
We value our delivery agents’ privacy and do not share your information with anyone, under any circumstances.

3. How long do we keep your information?

We keep the saved information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. However, a signed up delivery agent has all the right to delete their account which will be permanently deleted from our user base. If a delivery agent wants to delete their account, they can do so from their admin panel in a click.

4. How do we keep our loyal delivery agents’ information safe?

We aim to protect your personal information through a system of organizational and technical security measures.

5. Privacy policy updates We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible.

6. Contact us If you have questions or comments about this policy, you may contact us at IT [@] fodoq.com.

If you’ve challenged in deleting your account from Fodoq.com platform, feel free to send across email at IT [@] fodoq.com